18 OKR examples for It Management Team

What are It Management Team OKRs?

The Objective and Key Results (OKR) framework is a simple goal-setting methodology that was introduced at Intel by Andy Grove in the 70s. It became popular after John Doerr introduced it to Google in the 90s, and it's now used by teams of all sizes to set and track ambitious goals at scale.

Formulating strong OKRs can be a complex endeavor, particularly for first-timers. Prioritizing outcomes over projects is crucial when developing your plans.

We've tailored a list of OKRs examples for It Management Team to help you. You can look at any of the templates below to get some inspiration for your own goals.

If you want to learn more about the framework, you can read more about the OKR meaning online.

Best practices for managing your It Management Team OKRs

Generally speaking, your objectives should be ambitious yet achievable, and your key results should be measurable and time-bound (using the SMART framework can be helpful). It is also recommended to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Here are a couple of best practices extracted from our OKR implementation guide 👇

Tip #1: Limit the number of key results

The #1 role of OKRs is to help you and your team focus on what really matters. Business-as-usual activities will still be happening, but you do not need to track your entire roadmap in the OKRs.

We recommend having 3-4 objectives, and 3-4 key results per objective. A platform like Tability can run audits on your data to help you identify the plans that have too many goals.

Tability Insights DashboardTability's audit dashboard will highlight opportunities to improve OKRs

Tip #2: Commit to the weekly check-ins

Don't fall into the set-and-forget trap. It is important to adopt a weekly check-in process to get the full value of your OKRs and make your strategy agile – otherwise this is nothing more than a reporting exercise.

Being able to see trends for your key results will also keep yourself honest.

Tability Insights DashboardTability's check-ins will save you hours and increase transparency

Tip #3: No more than 2 yellow statuses in a row

Yes, this is another tip for goal-tracking instead of goal-setting (but you'll get plenty of OKR examples below). But, once you have your goals defined, it will be your ability to keep the right sense of urgency that will make the difference.

As a rule of thumb, it's best to avoid having more than 2 yellow/at risk statuses in a row.

Make a call on the 3rd update. You should be either back on track, or off track. This sounds harsh but it's the best way to signal risks early enough to fix things.

Building your own It Management Team OKRs with AI

While we have some examples below, it's likely that you'll have specific scenarios that aren't covered here. There are 2 options available to you.

Best way to track your It Management Team OKRs

Your quarterly OKRs should be tracked weekly in order to get all the benefits of the OKRs framework. Reviewing progress periodically has several advantages:

  • It brings the goals back to the top of the mind
  • It will highlight poorly set OKRs
  • It will surface execution risks
  • It improves transparency and accountability

Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKR platform to make things easier.

A strategy map in TabilityTability's Strategy Map makes it easy to see all your org's OKRs

If you're not yet set on a tool, you can check out the 5 best OKR tracking templates guide to find the best way to monitor progress during the quarter.

It Management Team OKRs templates

We've covered most of the things that you need to know about setting good OKRs and tracking them effectively. It's now time to give you a series of templates that you can use for inspiration!

You'll find below a list of Objectives and Key Results templates for It Management Team. We also included strategic projects for each template to make it easier to understand the difference between key results and projects.

Hope you'll find this helpful!

OKRs to enhance productivity and operation efficiency in IT management

  • ObjectiveEnhance productivity and operation efficiency in IT management
  • Key ResultImprove system uptime to 99.9%
  • TaskEstablish a comprehensive system monitoring plan
  • TaskRegularly conduct preventive maintenance and updates
  • TaskImplement redundancy in key system infrastructure components
  • Key ResultImplement a new IT project management tool with 90% team adoption
  • TaskIdentify a suitable IT project management tool for the team
  • TaskConduct tool training sessions to ensure 90% adoption
  • TaskMonitor and address any adoption issues regularly
  • Key ResultReduce IT incident response time by 30%
  • TaskTrain IT staff in streamlined incident response processes
  • TaskImplement automated alert systems for quicker incident identification
  • TaskRegularly review and refine existing response protocols

OKRs to improve IT Service Management process efficiency and efficacy

  • ObjectiveImprove IT Service Management process efficiency and efficacy
  • Key ResultImplement two new service improvement projects
  • TaskIdentify areas in the service sector that need improvement
  • TaskCommence execution of the project plan steps
  • TaskDevelop detailed project plans for improvements
  • Key ResultAchieve 95% service request satisfaction
  • TaskSolicit and incorporate feedback from service users
  • TaskRegularly train staff to improve quality of customer service
  • TaskImplement a system for tracking and resolving requests efficiently
  • Key ResultReduce system-related incidents by 20%
  • TaskTrain staff on correct system usage
  • TaskImplement regular system maintenance and upgrades
  • TaskEnhance system security measures

OKRs to implement a cost-effective solution for portfolio tracking

  • ObjectiveImplement a cost-effective solution for portfolio tracking
  • Key ResultSuccessfully integrate chosen solution into current system with 100% functionality by week 12
  • TaskDevelop an integration plan and timeline to implement the solution
  • TaskTest and debug solution for 100% functionality by week 12
  • TaskEvaluate suitability and functionality of chosen solution with the current system
  • Key ResultTrial selected solutions and choose most efficient by week 10
  • TaskEvaluate each solution's efficiency weekly
  • TaskImplement chosen solutions for a trial period
  • TaskChoose the most productive solution by week 10
  • Key ResultResearch and identify 3 cost-effective portfolio tracking solutions by week 6
  • TaskResearch affordable portfolio tracking services
  • TaskCompile and analyze top 3 options
  • TaskOutline key features needed in portfolio tracking solutions

OKRs to streamline incident response process to reduce time by 15%

  • ObjectiveStreamline incident response process to reduce time by 15%
  • Key ResultDecrease resolution time by 10% through systematic problem-solving methods
  • TaskEstablish a dedicated troubleshooting team
  • TaskImplement training on efficient problem-solving strategies
  • TaskIntroduce problem-tracking and management software
  • Key ResultImplement a new incident management system improving efficiency by 10%
  • TaskEvaluate current incident management process and identify inefficiencies
  • TaskResearch and select a new incident management system
  • TaskTrain staff on new system's usage and procedures
  • Key ResultTrain team on quick, effective incident identification within 5% fewer hours
  • TaskSchedule short, focused training sessions for the team
  • TaskImplement practice drills for faster comprehension
  • TaskDevelop a streamlined incident identification training curriculum

OKRs to ensure optimal functionality of database servers through routine checks

  • ObjectiveEnsure optimal functionality of database servers through routine checks
  • Key ResultAchieve 99.9% data accuracy on servers by implementing monthly data validation tests
  • TaskRegularly analyze and improve testing process
  • TaskEstablish data validation testing procedures
  • TaskTrain staff on implementing these tests
  • Key ResultIncrease database performance by 15% by optimizing weekly server health checks
  • TaskImplement weekly database re-indexing to improve speed
  • TaskUpdate server maintenance protocols to optimize efficiency
  • TaskAnalyze previous server health reports for performance bottlenecks
  • Key ResultDecrease server downtime by 20% through timely identification and fixing of problems
  • TaskSchedule regular server maintenance
  • TaskTrain IT team on prompt issue resolution
  • TaskImplement automated downtime alert system

OKRs to ensure successful application and data migration with improved system stability and availability

  • ObjectiveEnsure successful application and data migration with improved system stability and availability
  • Key ResultDecrease system downtime by 50% compared to previous migrations
  • TaskDevelop improved system recovery strategies
  • TaskUpgrade to more reliable, updated hardware
  • TaskImplement regular preventive maintenance schedules
  • Key ResultTransfer 100% of data accurately and on time
  • TaskIdentify and organize relevant data for transfer
  • TaskSet up reliable, efficient transfer processes
  • TaskMonitor transfer to ensure accuracy and timeliness
  • Key ResultAchieve 99.9% uptime for migrated applications
  • TaskOptimize load balancing and fault tolerance mechanisms
  • TaskRegularly conduct preventative maintenance to minimize downtime
  • TaskImplement robust monitoring and alerting mechanisms for applications

OKRs to simplify API architecture and retire outdated assets

  • ObjectiveSimplify API architecture and retire outdated assets
  • Key ResultMerge 6 old APIs into 2 new APIs with full functionality and compatibility
  • Key ResultDecommission old assets and ensure all endpoints are no longer utilized or maintained
  • TaskNotify relevant stakeholders regarding the decommissioning plan and timeline
  • TaskExecute the proper disposal or repurposing of the decommissioned assets
  • TaskConduct a final audit to confirm that all endpoints are no longer in use
  • TaskIdentify and inventory all old assets within the organization
  • Key ResultReduce system response time by 20% and improve overall API performance
  • Key ResultSuccessfully migrate all existing data and functionalities without any loss or interruptions
  • TaskContinuously monitor and test migrated data and functionalities for any potential issues
  • TaskDevelop a comprehensive migration plan detailing step-by-step procedures and timelines
  • TaskExecute data migration process meticulously, ensuring accuracy and completeness
  • TaskConduct a thorough analysis to identify all existing data and functionalities

OKRs to enhance the efficiency and stability of the IT infrastructure

  • ObjectiveEnhance the efficiency and stability of the IT infrastructure
  • Key ResultImplement two additional failsafe protocols to boost data recovery speed by 15%
  • TaskDevelop and test two additional failsafe protocols
  • TaskImplement the new protocols to enhance data recovery speed
  • TaskIdentify potential areas for implementing new failsafe protocols
  • Key ResultEnsure 95% of helpdesk requests are resolved within 24 hours
  • TaskMonitor daily reports to assess resolution timelines
  • TaskImplement a high-priority response system for urgent requests
  • TaskTrain helpdesk staff in efficient problem-solving techniques
  • Key ResultReduce system downtime by 20% through proactive maintenance and upgrades
  • TaskImplement a routine schedule for proactive system maintenance
  • TaskMonitor system performance consistently for early issue detection
  • TaskPrioritize timely system upgrades and patches

OKRs to generate quality leads via data mining

  • ObjectiveGenerate quality leads via data mining
  • Key ResultAchieve a 20% lift in sales-qualified leads conversion rate
  • TaskIntensify sales team training on lead conversion techniques
  • TaskImplement personalized follow-ups for sales-qualified leads
  • TaskOptimize landing pages for higher lead-to-sale conversion
  • Key ResultIncrease database size by 30% to enhance data mining efforts
  • TaskAllocate resources for 30% database expansion
  • TaskAnalyze current database capacity and needs
  • TaskImplement database enlargement strategy
  • Key ResultDeploy data mining software to generate 15% more leads
  • TaskTrain staff members to effectively use the software
  • TaskInstall and configure the software on company systems
  • TaskSelect appropriate data mining software for lead generation

OKRs to decommission all identified systems by 2024

  • ObjectiveDecommission all identified systems by 2024
  • Key ResultConduct final review to ensure all decommissioned systems are properly shut down
  • TaskDocument final review findings
  • TaskConfirm cessation of systems via verification protocols
  • TaskIdentify all systems slated for decommission
  • Key ResultSuccessfully decommission 50% of identified systems by end of quarter
  • TaskExecute decommissioning safely and efficiently
  • TaskIdentify essential vs. non-essential systems for business operations
  • TaskDevelop a detailed decommissioning plan and schedule
  • Key ResultComplete inventory of all systems slated for decommission by end of quarter
  • TaskFinalize and document inventory report
  • TaskConduct thorough inventory of these systems
  • TaskIdentify all systems scheduled for decommissioning

OKRs to improve Identity Access Management for large scale clients

  • ObjectiveImprove Identity Access Management for large scale clients
  • Key ResultReduce access credential errors by 20%
  • TaskIntroduce regular password update reminders for employees
  • TaskImplement a comprehensive access credential training program
  • TaskUpgrade access security software to reduce login errors
  • Key ResultImplement two-factor authentication for 90% of big customers
  • TaskDeploy system to selected clients
  • TaskDevelop and test two-factor authentication system
  • TaskIdentify 90% of biggest clients requiring two-factor authentication
  • Key ResultIncrease security incident response speed by 30%
  • TaskTrain staff in faster threat identification procedures
  • TaskImplement automated threat detection and response tools
  • TaskStreamline incident reporting and escalation processes

OKRs to successful Exchange and Migration of Server Systems

  • ObjectiveSuccessful Exchange and Migration of Server Systems
  • Key ResultConduct a thorough inventory and categorize all existing servers by end of Week 1
  • TaskComplete inventory by end of Week 1
  • TaskCompile a comprehensive list of all existing servers
  • TaskCategorize servers based on their function
  • Key ResultMigrate 50% of identified servers without causing any system downtime by Week 6
  • TaskExecute migration plan during off-peak hours to avoid downtime
  • TaskIdentify non-essential servers for initial migration to minimize potential impact
  • TaskDevelop and test migration strategy for selected servers
  • Key ResultComplete the migration and ensure all systems are fully functional and optimized by Week 12
  • TaskConduct thorough testing on all systems
  • TaskOptimize system functionality by Week 12
  • TaskFinish the migration process by Week 12

OKRs to successfully migrate admin application to existing platform

  • ObjectiveSuccessfully migrate admin application to existing platform
  • Key ResultTrain all users on the new platform to ensure smooth transition
  • TaskMonitor user experience for further improvements
  • TaskDevelop comprehensive training materials on the new platform
  • TaskOrganize training sessions for all users
  • Key ResultComplete data migration without any loss or errors
  • TaskPerform a full backup of all existing data
  • TaskVerify and validate migrated data
  • TaskUse reliable software to conduct data migration
  • Key ResultUpdate all functionalities to align with existing platform requirements
  • TaskIdentify and note necessary updates for functionalities
  • TaskReview current platform requirements thoroughly
  • TaskImplement and test functionality updates

OKRs to increase efficiency within the digital marketing agency

  • ObjectiveIncrease efficiency within the digital marketing agency
  • Key ResultIncrease team productivity by implementing a new project management software
  • TaskRegularly review team performance and provide feedback to improve productivity and efficiency
  • TaskResearch and select the most suitable project management software for the team
  • TaskProvide thorough training sessions for all team members on using the new software
  • TaskSet up clear guidelines and templates to ensure consistent use of the software
  • Key ResultStreamline reporting processes to save a minimum of 10 hours per week
  • Key ResultReduce average turnaround time for client deliverables by 20%
  • TaskImplement efficient project management tools and software to enhance workflow efficiency
  • TaskIdentify bottlenecks in the current delivery process and address them promptly
  • TaskConduct regular training sessions to enhance team productivity and time management skills
  • TaskStreamline communication channels to minimize delays during project execution
  • Key ResultImprove communication by reducing internal email threads by at least 30%

OKRs to implement a comprehensive, reliable backup system

  • ObjectiveImplement a comprehensive, reliable backup system
  • Key ResultIncrease redundant storage capacity by 50% to accommodate backups
  • TaskEvaluate current storage capacity and needs for backup
  • TaskPurchase additional storage equipment for expansion
  • TaskAllocate and configure new storage for backups
  • Key ResultReduce data restoration times by 20% post backup system optimization
  • TaskUtilize robust, efficient data backup solutions
  • TaskUpgrade hardware to improve restoration speeds
  • TaskImplement scheduled system-wide backup procedures
  • Key ResultImplement weekly automatic backups to ensure regular data protection
  • TaskChoose an automated backup software suitable for your needs
  • TaskMonitor regular backup reports for any errors
  • TaskSchedule weekly backup sessions

OKRs to design a comprehensive solution architecture for in-house projects

  • ObjectiveDesign a comprehensive solution architecture for in-house projects
  • Key ResultPresent and gain approval for solution architecture from key stakeholders, including management and IT teams
  • TaskPrepare comprehensive presentation detailing solution architecture
  • TaskSchedule meeting with stakeholders and IT team
  • TaskPresent solution architecture, seeking approval
  • Key ResultDevelop detailed solution architecture that aligns with business objectives and enables scalability
  • TaskDesign a detailed solution architecture blueprint
  • TaskEnsure alignment between architecture and business goals
  • TaskIdentify business objectives and scalability requirements
  • Key ResultConduct thorough analysis of current systems and requirements to identify gaps and needs
  • TaskReview current systems and requirements for accuracy and efficiency
  • TaskIdentify gaps within existing systems and requirements
  • TaskDetermine future needs based on identified gaps

OKRs to boost the billability rate of employees to 95%

  • ObjectiveBoost the billability rate of employees to 95%
  • Key ResultImplement a time-tracking software to reduce unproductive time by 15%
  • TaskTrain all employees on how to use this software
  • TaskResearch and select a suitable time-tracking software
  • TaskMonitor and evaluate the software's effectiveness regularly
  • Key ResultReduce non-billable task assignments by 20% through efficient delegation strategy
  • TaskImplement a strict task monitoring system
  • TaskTrain staff on effective task delegation strategies
  • TaskAnalyze current delegation methods for efficiency problems
  • Key ResultProvide productivity boosting training to achieve at least 10% more billable hours
  • TaskMonitor and measure training effectiveness
  • TaskIdentify relevant productivity boosting training programs
  • TaskAllocate resources and schedule training for team

OKRs to improve incident management

  • ObjectiveBuild an amazing incident management process
  • Key ResultReduce the number of regressions by 60%
  • Key ResultIncrease the size of the incident response team from 2 to 6 people
  • Key ResultReduce the MTTR from 3h to 60 minutes

More It Management Team OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.