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Hi! We crafted below a list of Customer-success OKRs examples to help you draft your own OKRs plans.

Feel free to copy these OKRs, or you can simply sign up for Tability and get them in our app!

How to use these templates

All these templates can be found and tracked in Tability, a platform that helps teams get their goals out of spreadsheets.

With Tability you can:

  • Get weekly check-ins reminders to track progress.
  • Monitor trends on your Key Results.
  • Connect outcomes to outputs by listing initiatives.
  • Get automated dashboards and reports.
  • See how your OKRs align at a glance.

Learn more at

Tability | Keep a pulse on your master plan

All Customer-success OKRs templates

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OKRs to turn customers into advocates

Develop a strong customer advocacy muscle in your org

Our customers are championing our product and services
Get 100 reviews on G2 or Capterra
Identify happy users through NPS feedback
We get 20 leads every week coming from our referral program
Build a partner community
Create supporting material for our partners
We have published 10 customer success stories

OKRs to provide an awesome support experience

Achieve amazing standards in your ability to support your users

Be known for having legendary support
Improve CSAT from 70% to 85%
Write FAQ for top 20 questions asked by users
Reduce first response time to 1h
Connect support channels to Slack
Have a clear rotation of on-support calls
Improve average resolution time to be under 5h
Create internal knowledge base for common issue
Adopt a clear escalation process to get faster help from devs

OKRs to improve self-serve onboarding

Focus efforts on the activation part of your funnel

Our users can onboard the product by themselves with success
70% of new leads complete their activation process on their first day
Add in-product help to guide users through the onboarding
Add sample data to customer instances on load
80% of our users are satisfied with the onboarding
Add onboarding satisfaction survey to the drip feed
We have 10 tutorials covering core parts of the product