21 OKR examples for User Satisfaction
Creating impactful OKRs can be a daunting task, especially for newcomers. Shifting your focus from projects to outcomes is key to successful planning.
We have curated a selection of OKR examples specifically for User Satisfaction to assist you. Feel free to explore the templates below for inspiration in setting your own goals.
If you want to learn more about the framework, you can read more about the OKR meaning online.
Best practices for OKR
Your objectives should be ambitious, but achievable. Your key results should be measurable and time-bound. It can also be helfpul to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.
Building your own OKRs with AI
While we have some examples below, it's likely that you'll have specific scenarios that aren't covered here. There are 2 options available to you.
- Use our free OKRs generator
- Use Tability, a complete platform to set and track OKRs and initiatives – including a GPT-4 powered goal generator
How to track OKRs
The rules of OKRs are simple. Quarterly OKRs should be tracked weekly, and yearly OKRs should be tracked monthly.
Spreadsheets are enough to get started. Then, once you need to scale you can use a proper OKRs-tracking platform to make things easier.
We recommend Tability for an easy way to set and track OKRs with your team.
Check out the 5 best OKR tracking templates to find the best way to monitor progress during the quarter.
User Satisfaction OKRs templates
We've added User Satisfaction Objectives and Key Results, but also the initiatives that relate to the OKRs.
OKRs to strengthen reporting capabilities in Workday for higher education sector
Strengthen reporting capabilities in Workday for higher education sector
Create and implement five new comprehensive higher education reports in Workday
Identify key data points for inclusion in comprehensive reports- Implement and test new reports in the live system
- Design five new report templates in Workday
- Increase satisfaction among higher education Workday users by 20% through improved reporting
- Implement feedback system for regular user experience reports
- Develop comprehensive training on advanced reporting features
- Enhance reporting interface for improved user-friendliness
- Complete specialized Workday reporting training for higher education within four weeks
- Allocate study hours weekly to complete the training
- Review and practice training topics weekly until proficient
- Register for specialized Workday reporting training for higher education
OKRs to enhance user satisfaction and engagement with our app
- Enhance user satisfaction and engagement with our app
- Reduce average response time to user inquiries to under 24 hours through streamlined customer support
- Regularly analyze response time data to identify bottlenecks and implement process improvements
- Establish clear guidelines and documentation for resolving common user inquiries
- Train customer support agents to handle inquiries effectively and efficiently
- Implement a ticketing system for efficient tracking and prioritization of user inquiries
- Increase user retention rate by 15% through personalized push notifications and enhanced features
- Continuously monitor and optimize push notification campaigns and feature updates for maximum effectiveness
- Develop and implement a comprehensive push notification strategy based on user insights
- Analyze user behavior to identify key preferences and interests for personalized push notifications
- Enhance user experience by adding new features and improving existing functionalities
- Increase user reviews by 20% through targeted campaigns and incentivized prompts
- Use social media platforms to highlight positive user reviews and encourage others to share their experiences
- Create personalized email campaigns to request user reviews with compelling copy and visuals
- Offer exclusive incentives, such as discounts or freebies, for users who leave reviews
- Implement in-app prompts at strategic moments to remind and encourage users to submit reviews
- Increase average app rating to 4.5 stars through user feedback and app improvements
OKRs to improve user satisfaction through comprehensive training
- Enhance user satisfaction through upgraded training
- Increase user satisfaction score by 15%
- Decrease average response time to support tickets by 30%
- Improve user retention rate by 10%
- Increase completion rate of comprehensive training by 20%
OKRs to develop a unified platform for third-party data delivery to mobile apps
- Develop a unified platform for third-party data delivery to mobile apps
- Enable integration of the platform with 5 different third-party data sources
- Identify 5 third-party data sources relevant to the platform
- Test and troubleshoot all data integrations
- Build API connectors for each data source
- Design and prototype the platform's functionality by testing with 3 mobile apps
- Develop prototype incorporating these designs
- Test prototype with 3 mobile apps
- Sketch designs for the platform's functionality
- Achieve a user satisfaction rating of above 85% after the platform is launched
- Quickly resolve any reported user issues
- Conduct regular feedback surveys with users
- Implement a user-friendly design for the platform
OKRs to enhance overall user experience on our platform
- Enhance overall user experience on our platform
- Decrease user complaint rate by 10%
- Enhance user interface for easier navigation
- Implement proactive customer service training
- Improve product quality testing processes
- Improve user satisfaction score by 20%
- Implement regular customer feedback and survey sessions
- Offer prompt and effective customer support service
- Enhance product features based on user suggestions
- Increase average session duration by 15%
- Produce engaging, high-quality content
- Implement effective CTAs on pages
- Improve site speed for enhanced user experience
OKRs to launch user-friendly and engaging new B2B website
- Launch user-friendly and engaging new B2B website
- Secure 1,000+ active user accounts within the first two weeks post-launch
- Organize an attractive launch event for potential users
- Offer incentives for early sign-ups and referrals
- Implement a targeted online advertising campaign
- Guarantee 98% uptime throughout the post-launch stabilization period
- Establish a dedicated team for quick issue resolution
- Implement continuous system monitoring and issue detection tools
- Regularly verify and update disaster recovery plans
- Achieve a user satisfaction score of 90% in usability testing
- Implement improvements based on user feedback swiftly
- Regularly conduct and analyze user testing feedback
- Train staff in user-centered design principles and practices
OKRs to enhance product value and user discovery speed
- Enhance product value and user discovery speed
- Increase customer satisfaction rate by 20% through product enhancements
- Conduct regular quality checks for product enhancements
- Implement customer feedback into product improvement plans
- Train customer service to address product-related queries effectively
- Increase product conversion rate by 10% through user-centric design improvements
- Research market trends and consumer preferences in product design
- Implement design changes based on research data
- Test and analyze results for design improvements
- Lower average time-to-value for new users by 15% with improved onboarding process
- Implement a well-structured induction program for new users
- Create engaging, user-friendly tutorial videos for swift learning
- Simplify the initial login process for user convenience
OKRs to improve app user experience through personalized design processes
- Improve app user experience through personalized design processes
- Achieve a customer satisfaction rating of 4.5+ out of 5 through personalized design improvements
- Regularly monitor customer satisfaction metrics to track progress towards achieving the target rating
- Implement personalized design changes based on individual customer preferences and needs
- Conduct a detailed analysis of customer feedback to identify specific design improvement areas
- Continuously analyze customer feedback and make necessary adjustments to further enhance customer satisfaction
- Reduce user churn rate by 15% by enhancing personalized interactions and features
- Implement a comprehensive user feedback system to identify pain points and areas of improvement
- Regularly analyze user data to identify patterns and preferences for targeted personalized interactions
- Continuously optimize and update features based on user feedback and behavior analysis
- Develop and incorporate personalized recommendations to enhance user experience and engagement
- Increase average user session duration by 10% via tailored and intuitive app experiences
- Increase user engagement by 20% through personalized app experiences
OKRs to develop a functional and user-friendly MVP
- Develop a functional and user-friendly MVP
- Release MVP to a test group and achieve more than 85% satisfaction rate
- Identify and organize a comprehensive, relevant test group
- Develop a fully functional MVP for the specified product
- Implement feedback collection and satisfaction measurement tools
- Identify and prioritize the top 3 key features by interviewing 20 potential users
- Conduct interviews with 20 potential users
- Prepare interview questions targeting potential key features
- Analyze responses to determine top 3 features
- Secure commitment from a technical developer or agency for MVP development
- Finalize and sign official commitment agreement
- Present project details and expectations to potential developer
- Identify potential technical developers or agencies
OKRs to develop a comprehensive observability platform that exceeds industry standards
- Develop a comprehensive observability platform that exceeds industry standards
- Increase data collection efficiency by 30% through optimized instrumentation and monitoring agents
- Increase user satisfaction by 20% through an intuitive and user-friendly interface
- Streamline navigation by simplifying menus and reducing the number of clicks
- Provide clear and concise instructions to guide users through the interface effectively
- Revise interface design based on user feedback and usability best practices
- Conduct user testing to identify pain points and areas for improvement
- Improve system reliability by reducing incidents and downtime by 25%
- Enhance employee training on system operations and troubleshooting techniques
- Implement proactive monitoring to detect and fix issues before they cause incidents
- Conduct regular system maintenance and updates to prevent potential downtime
- Establish backup and disaster recovery protocols for quick restoration in case of incidents
- Achieve 95% platform uptime to ensure continuous real-time observability for users
OKRs to enhance the quality and comprehensibility of technical documentation
- Enhance the quality and comprehensibility of technical documentation
- Improve user-satisfaction score regarding documentation clarity by 25%
- Revise and simplify technical language in existing documentation
- Collect user feedback regularly to pinpoint confusion
- Input visual aids to enhance document comprehensibility
- Increase documentation completeness by 30%
- Conduct comprehensive review of existing documents for gaps
- Allocate resources for completing incomplete documents
- Establish system to maintain document updates
- Conduct bi-weekly documentation review and update to ensure current and error-free information
- Evaluate and rectify any errors in the documentation
- Update outdated sections of the document
- Set a bi-weekly schedule for documentation reviews
- Reduce customer support queries about product functionality by 20%
- Conduct regular user experience testing for feedback
- Launch an online FAQ page on product functionality
- Improve product user manual for clarity and comprehensiveness
OKRs to successfully launch challenge MVP (Minimum Viable Product)
- Successfully launch challenge MVP (Minimum Viable Product)
- Develop functional prototype of the MVP by engaging tech team
- Assign tasks to tech team for prototype development
- Define MVP specifications and requirements with relevant teams
- Regularly supervise and adjust prototype progress
- Validate MVP through feedback from 100 beta users
- Distribute MVP to these users and gather the feedback
- Identify and recruit 100 potential beta users for testing
- Analyze and implement suggestions from user feedback
- Achieve 70% user satisfaction rate post MVP launch
- Continuously improve product based on user feedback
- Enhance user support and engagement systems
- Implement customer feedback surveys post-launch
OKRs to increase new offering adoption to 50% of our userbase
- Increase new offering adoption to 50% of our userbase
- Improve onboarding experience to increase user engagement with the new offering
- Collect and analyze user feedback to continuously improve and refine the onboarding experience
- Offer personalized support and assistance to address any user concerns or queries
- Simplify the onboarding process for a smooth and user-friendly experience
- Provide interactive tutorials and guides to educate users about the new offering
- Increase user awareness of the new offering through targeted marketing campaigns
- Utilize various advertising channels, such as social media and email marketing, to reach targeted audience effectively
- Develop a compelling marketing message highlighting the unique benefits of the new offering
- Identify and target specific customer segments most likely to be interested in the new offering
- Measure the success of marketing campaigns through relevant metrics to optimize future efforts
- Increase conversion rate by driving more users to complete the registration process
- Optimize the registration form to improve user experience and minimize drop-offs
- Implement a user-friendly reminder system to encourage users to complete the registration
- Increase visibility and promotion of registration process through targeted marketing strategies
- Offer rewards or incentives to motivate users to complete the registration process
- Achieve a customer satisfaction score of at least 4.5 out of 5 through feedback surveys
- Implement a post-purchase feedback system to gather customer satisfaction data
- Implement customer satisfaction incentives to encourage participation in feedback surveys
- Train customer service team to ensure excellent communication and problem-solving skills
- Analyze feedback data regularly to identify areas for improvement and address customer concerns
OKRs to enhance software and component quality
- Enhance software and component quality
- Execute 100% of planned quality assurance tests to identify and fix bugs
- Analyze test results and correct identified bugs
- Conduct all preassigned tests thoroughly
- Review the lineup of planned quality assurance tests
- Increase user satisfaction by improving software usability by 20%
- Implement improvements based on user feedback
- Identify user pain points through feedback surveys
- Continuously test software for user experience enhancements
- Decrease software component's failure rate by 15%
- Conduct regular maintenance and updates to improve stability
- Employ advanced debugging tools to spot and fix errors
- Implement rigorous software component testing at varying stress levels
OKRs to integrate Generative AI across the entire product lineup
- Integrate Generative AI across the entire product lineup
- Train and launch generative AI models in 50% of product functionalities
- Develop and train generative AI models for selected functionalities
- Implement and test AI models within each selected product functionality
- Identify product functionalities suitable for generative AI
- Achieve 70% user satisfaction with AI-generated content or predictions
- Develop user feedback mechanisms for AI-generated content
- Continually update AI algorithms for accuracy
- Initiate improvements based on collected user feedback
- Reduce manual intervention by 40% in selected processes through AI automation
- Analyze and adjust AI efficiency
- Identify processes that require repetitive manual intervention
- Implement AI automation in identified processes
OKRs to amplify the voice of our current customer base
- Amplify the voice of our current customer base
- Improve response rate on customer satisfaction reviews by 20%
- Introduce incentives for completed customer satisfaction reviews
- Optimize review request timing for increased engagement
- Send reminders for pending review completion
- Engage 25% more customers in user experience surveys
- Boost survey advertisement across all media platforms
- Develop a compelling invitation for participation in surveys
- Offer incentives or rewards for survey participation
- Increase customer feedback submission by 30%
- Implement a user-friendly feedback form on our website
- Offer incentives for customers who provide feedback
- Regularly promote the importance of customer feedback
OKRs to foster customer-centric culture through UX insights
- Foster customer-centric culture through UX insights
- Conduct 3 UX training sessions for all team members achieving 85% attendance
- Send reminders and materials related to training sessions in advance
- Follow-up to ensure 85% attendance was achieved in all sessions
- Schedule 3 UX training sessions to suit all team members' availability
- Implement weekly UX insights discussion forums, promoting 75% total team participation
- Set a goal of 75% total team participation
- Promote forums to encourage team engagement
- Schedule weekly UX insights discussion forums
- Enhance customer satisfaction by 15% through UX improvements informed by team input
- Monitor and evaluate customer feedback to measure efficacy
- Initiate regular team brainstorming sessions on UX improvements
- Implement team's suggested UX enhancements
OKRs to successfully launch 20 e-services online
- Successfully launch 20 e-services online
- Successfully pilot test 5 e-services leading to a bug-free launch
- Fix identified issues following feedback for a bug-free launch
- Gather a targeted focus group for pilot testing feedback
- Develop beta versions of all 5 e-services for testing purposes
- Finalize operational plans for 10 e-services by end of month 2
- Review and update draft plans for all 10 e-services
- Approve and finalize all e-service operational plans
- Assign responsibilities for service implementation and management
- Achieve 90% user satisfaction rate on the first 10 e-services deployed
- Provide effective and quick customer support
- Implement frequent user feedback surveys on e-services
- Improve e-service interface design for increased usability
OKRs to develop an authoritative business legal guide
- Develop an authoritative business legal guide
- Ensure usage and satisfaction from 70% of the company within two weeks post-launch
- Identify and fix bugs reported by users
- Track usage metrics, analyze and report
- Implement post-launch satisfaction survey and compile responses
- Compile and structure information into a comprehensive guide post-proofreading
- Add a table of contents and references
- Organize information into relevant sections or chapters
- Include summaries, tables, and images for clarity
- Conduct research on legal considerations for businesses by interviewing 10 industry-specific lawyers
- Prepare comprehensive legal-centric interview questions
- Conduct and record the lawyer interviews
- Identify 10 industry-specific lawyers for interviews
OKRs to achieve consistent delivery of a high-quality application
- Achieve consistent delivery of a high-quality application
- Increase weekly cadence of successful application releases by 20%
- Integrate automated testing for faster bug detection
- Implement more efficient software development methodologies
- Enhance collaboration among development teams
- Decrease application issues reported post-release by 30%
- Implement a comprehensive quality assurance and testing process
- Prioritize regular updates and patches post-release
- Enhance pre-release user acceptance testing
- Enhance user satisfaction ratings on the application by improving it by 25%
- Develop and launch new desired features
- Prioritize and address reported bugs and glitches
- Implement frequent customer surveys to gather user feedback
OKRs to successfully transition all on-demand courses to the new LMS platform
- Successfully transition all on-demand courses to the new LMS platform
- Ensure that all on-demand courses are fully functional and accessible on the new LMS
- Review all on-demand courses and identify any functionality or accessibility issues on the new LMS
- Conduct accessibility testing to ensure all on-demand courses are accessible to all users
- Provide necessary training and support to instructors to ensure smooth transition on the new LMS
- Update and fix any identified issues to ensure all on-demand courses are fully functional
- Train and support instructors and course administrators to effectively use the new LMS
- Provide comprehensive training sessions on how to navigate and utilize the new LMS
- Offer ongoing technical support and troubleshooting assistance for instructors and course administrators
- Facilitate regular feedback sessions to gather insights and address any challenges faced by users
- Develop user-friendly documentation and guides to help instructors and course administrators optimize the LMS
- Achieve a satisfaction rate of at least 90% from users with the new LMS experience
- Conduct user feedback surveys to gather insights on satisfaction with the new LMS experience
- Analyze user feedback and identify key pain points to address for improvement
- Regularly monitor and track satisfaction rates to ensure continuous improvement of the LMS experience
- Implement necessary updates and enhancements based on user feedback to enhance satisfaction
- Migrate and validate content from existing courses onto the new LMS
More OKR templates
We have more templates to help you draft your team goals and OKRs.
- OKRs to improve user onboarding
- OKRs to enhance cross-functional collaboration in team
- OKRs to improve efficiency and effectiveness of our CRM system
- OKRs to boost Productivity & Results of KOL Marketing
- OKRs to triple our website traffic
- OKRs to optimize payroll process for efficiency
OKRs resources
Here are a list of resources to help you adopt the Objectives and Key Results framework.
- To learn: Complete 2024 OKR cheat sheet
- Blog posts: ODT Blog
- Success metrics: KPIs examples