1 OKR examples for Technical Support Staff

OKRs are quickly gaining popularity as a goal-setting framework. But, it's not always easy to know how to write your goals, especially if it's your first time using OKRs.

To aid you in setting your goals, we have compiled a collection of OKR examples customized for Technical Support Staff. Take a look at the templates below for inspiration and guidance.

If you want to learn more about the framework, you can read more about the OKR meaning online.

Best practices for OKR

Your objectives should be ambitious, but achievable. Your key results should be measurable and time-bound. It can also be helfpul to list strategic initiatives under your key results, as it'll help you avoid the common mistake of listing projects in your KRs.

Building your own OKRs with AI

While we have some examples below, it's likely that you'll have specific scenarios that aren't covered here. There are 2 options available to you.

- Use our free OKRs generator
- Use Tability, a complete platform to set and track OKRs and initiatives – including a GPT-4 powered goal generator

How to track OKRs

OKRs without regular progress updates are just KPIs. You'll need to update progress on your OKRs every week to get the full benefits from the framework.

Most teams should start with a spreadsheet if they're using OKRs for the first time. Then, once you get comfortable you can graduate to a proper OKRs-tracking tool.

We recommend Tability for an easy way to set and track OKRs with your team.

Check out the 5 best OKR tracking templates to find the best way to monitor progress during the quarter.

Technical Support Staff OKRs templates

The examples have Technical Support Staff Objectives and Key Results, but they may also include the tasks that can help you get there.

OKRs to reduce MTTR of critical business applications by 15%

Reduce MTTR of critical business applications by 15%
Implement proactive system monitoring to decrease incident occurrences by 20%
Regularly review and modify monitoring threshold levels
Train staff on interpreting monitoring alerts and logs
Deploy advanced system monitoring tools and software
Identify and remediate 30% of recurring application issues by end of quarter
Define metrics to identify recurring application issues
Develop a comprehensive troubleshooting guide
Implement and monitor remediation strategies
Train support team on advanced troubleshooting techniques to improve efficiency by 10%
Supervise team practice on simulated support scenarios
Organize advanced troubleshooting skills training sessions
Monitor and evaluate team's performance post-training

Try in Tability

More OKR templates

We have more templates to help you draft your team goals and OKRs.

OKRs resources

Here are a list of resources to help you adopt the Objectives and Key Results framework.

To learn: Complete 2024 OKR cheat sheet
Blog posts: ODT Blog
Success metrics: KPIs examples